Terms & Conditions

Prices on this website override any other prices found in old advertisements / forums etc.

General Information
Trading Name TA Aquaculture UK
Business Postal Address 81, Studley Road, Lodge Park, Redditch, Worcestershire B98 7HF, England.
Contact Details Telephone & Fax: 01527 458857 - Mobile: 07706 055495 - e-mail: timaddis@killifish.force9.co.uk
VAT Number 902 0665 58
For Orders Outside the UK - Please contact us for Postal Amount..

Simply click the 'Add to Basket' button to be directed to Paypal's payment site. A form is presented where you fill in your details. An order is received by us but no payment details are sent to us apart from the amount.

Buttons are placed on the top of pages where you can view your basket.

Please note:
Prices shown on this site do not include post / packing.
All prices shown in this website include any VAT or other taxes.

Postage / packing (UK ONLY)

£0.01 - £9·99 ........... £2·00
£10·00 - £24·99 ........ £3·00
£25·00 - £75·00 ........ £6·50

UK orders exceeding 2kg will be sent on carrier for next day delivery.

It is difficult to be accurate with postage amounts as the shopping cart is geared up to fixed order amounts.

We now ship heavy orders by APC freight forwarders. Please see the link Carrier Delivery top left corner.
Multi kilo orders of feeds or peat fibre are extremely expensive to post by Royal Mail but we can bring costs down by putting your order on carrier. Orders up to 15 kg can still be sent within the shopping cart pricing system.
Delivery is next day in most areas of England, Wales & Southern Scotland (Same as First Class Royal Mail).

If you do not wish to use the cart simply e-mail me with your order & I will get back to you with a post/packing amount. You can still send the amount by Paypal or post a cheque or Postal Order.

Mainland European/overseas customers please note...
Our postal system goes up to 2kg, after this weight prices get silly & I advise large orders be split in multiples below this amount. For a typical 2·4 kg order sent in one piece it will cost around £25 (to European mainland destinations) but if split will cost £14 (for 2 packages). Please contact me for ways to get cheaper postal costs.

International orders are sent out regularly. Please contact us with your order & I will work out a freight rate.

Your Right to Refunds. In accordance with online trading regulations you have the right to return goods within a 7 day period for full refund. Cost of return to be paid for by the customer.
Returned goods for items substituted by TA Aquaculture - Postage is paid by us.

Non Delivery (UK). On rare occaisions mail may become lost in the post. We send most orders First Class with waterproof, clearly printed labels. For larger parcels these labels are large, clearly printed sheets which are again waterproof. By rights you should receive your order the next Working day after we notify you of mailing. Heavy items sent by Parcel Force will take a day or two longer. Please notify us if your order does not arrive within 5 working days of being notified.
Royal Mail loss claim procedure does not deem a package to be lost until 15 days after the expected delivery date & 10 working days for Special Delivery claims.
Our policy in these cases is to re-send (if still not delivered) on the claims date. It has been known for packages to take 10+ days over its scheduled date to get delivered in very exceptional circumstances in busy periods such as pre-Christmas.

Refunds on Money sent to us. If we do not have the stock you order & you require a refund for money sent we will refund the amount for the out of stock item in full on request including post/packing amounts sent.

Trade Orders. Larger trade orders are sent by carrier. Customer pays carriage cost.
Trade payments by Paypal are subject to Paypal's fees (3·6% of invoice value from July 2008).